Order and Logistics
A: We use experienced freight carriers we trust, and we’ll always provide tracking upon shipment. Additionally, we take extra care to wrap products securely. Finally, customers may always select their desired method of shipping, and our high value orders will include shipping insurance.
A: You should immediately notify customer service. We will quickly begin tracking your order and work with the carrier to arrange reshipment or compensation.
A: Our MOQs are flexible and include shipping samples or a small batch and can meet your business needs at any stage.
Payment & Fees
A: We accept T/T, L/C, PayPal, and credit cards. All the fees and terms will be clearly stated up front.
A: Fees and terms will be outlined on the invoice, but we also help to select the best options for paying with minimal fees.
Product Quality & After-Sales Service
A: Please take a moment to document the issue with photos and reach out to us right away. We will provide free replacements, refund or repair your quality issue while under warranty.
A: All of our fiber optic cables and equipment come with a warranty of at least one year, and some even longer!
Technical Support & Troubleshooting
A: Yes, we provide manuals, videos, and 24/7 technical support. For more complex issues we can also offer remote assistance.
A: Our support team is available to assist you any time of day. We can either walk you through troubleshooting remotely, or send you replacement parts when necessary to get you back up and running.
A: We offer OTDRs, visual fault locators, power meters, and comprehensive troubleshooting guides to identify, isolate, repair, and retest any issues you encounter.
OEM/ODM Services
A: Yes, we offer complete customization on length, color, jacket material, connector type (LC, SC, FC, ST, etc.), and packaging.
A: Yes, we offer OEM, ODM, and private label services!
Fiber Optic Technology & Selection
A: Some common causes of failure in a fiber optic network are sources of contamination (too much debris on the connectors), bends or kinked fibers, faulty connectors and improper installation. We offer a wide range of quality products, proper cleaning tools for the connectors, and extensive expert advice for all installation types to help you avoid these types of failures.
A: Provide us with your distance requirements, bandwidth requirements, and installation environment and we will identify which is the best fiber optic cable for your application, whether it’s indoor or outdoor, armored or special cables.
A: Single mode is used when you require long run lengths (1000+ meters) and need very high bandwidth rates, while multimode fiber is designed for shorter runs (up to 800 meters), and is the cost effective solution. We can help you choose.
Installation & Maintenance
A: The biggest challenge with fiber optics installation is the actual physical installation of the fiber optics, as it is not for everyone. We provide expert advice on your requirements, training materials, and the tools you need to make it a smooth install.
A: We suggest ways to maintain your network with cleaning kits, inspection tools, and ongoing maintenance suggestions to ensure your fiber optic network stays up and running.
Environmental Protection & Certification
A: Yes, we are energy efficient and have a lower carbon footprint than copper solutions.
A: Yes, with every shipment we provide a complete test report and international certifications.
Delivery Time & Order Information
A: The lead time for most custom orders is 4-10 days depending on the level of complexity of the product and the volume of orders you have.
A: We will provide you with comprehensive manuals and guides with all of our products.
Contract Manufacturing
A: Yes, we can handle the manufacturing on your designs and brand, and maintain confidentiality and quality.